Privacy Policy
Written against Swedish consumer law but not yet reviewed by a lawyer. Have it checked before launch.
Who is responsible
SupportBridge is the data controller for the personal data described here. Company details and contact information will be added before launch.
What we collect
Your name, email address, phone number, the devices you register, the description of your problem, and — for home visits — your service address. If you use the RUT deduction we also need your personal identity number.
What we never collect
We do not store your passwords, your Wi-Fi keys, your BankID codes or credentials for any of your other services. There is no field for them in our system.
Why we process it
To deliver the support you have asked for, to invoice it, and to keep the service history that makes future help faster.
How long we keep it
Support history is kept while you are a customer. Accounting records, including invoices, are kept for seven years as required by Swedish bookkeeping law. When you ask us to delete your account, your personal details are anonymised while the financial record is preserved.
Who else processes it
Our hosting provider, our payment provider and our email provider. Each of them is listed by name here before launch, together with the country where the data is stored.
Your rights
You can request a copy of your data, correct it, or ask for it to be deleted. You can do all three from your account, or by contacting us.