Launch, grow or run your product while we handle the support. First-line, on-call, overflow or after-hours — staffed by technicians we train on your product.
You release something and need someone reachable when it breaks. We take first-line or technical on-call so you do not build a rota.
Your team exists but the queue spikes. We take the excess so response times hold.
We cover evenings, weekends and holidays outside your normal working hours.
A launch, a migration, a campaign or a release. Support capacity for as long as you need it, then it stops.
Named technicians assigned to you, who learn your product properly and stay with it.
We are your support function: ticketing, SLA, reporting and escalation, under your name or ours.
You train us the way you would train an employee. Runbooks, escalation paths and known issues live in your documentation area.
Response times per priority, coverage hours, and what counts as critical. Written into the contract, not implied.
Tickets arrive from your customers or your team. We handle what we can and escalate what we cannot, by the rules you set.
Open tickets, SLA status, response times and monthly reporting in your own portal.
Every arrangement is different, so we start with a conversation rather than a price list. Tell us about your product and volume and we will come back with a proposal.
We do not publish business pricing. What you pay depends on coverage, volume and response times, so we quote after we understand the shape of the work.
Discuss your support needs